FieldClock News Feed

FieldClock Training Available Before Spring

We are excited to announce a new training option our clients can utilize to ensure success with FieldClock. This option provides intimate and hands on training with various members of the organization. If you'd like to schedule training for you and/or your team, email sales@fieldclockapp.com (Make sure to schedule training soon as we all prepare for 2018 harvest! Spots are filling up quickly!).  Training for the following employees and topics: Crew Boss - App training, using the app in the field, etc.  Manager - Editing jobs, finalizing jobs, etc.  Company Administrator - Editing employees, processing payroll reports, "how to" requests in FieldClock support, how to keep equipment and devices updated, etc.  Training is $150 per hour, minimum of 2 hours. 

If there's a topic or group of employees you'd like our team to train, please let us know! 

We are excited to help our client partners learn more about FieldClock and can't wait to support you all through a successful 2018 harvest! Best,  Your FieldClock Team

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Thanks to everybody who saw us at the NW Hort Expo

We want to say "thanks" to everybody who stopped by our booth at the NW Hort Expo this week.

It's great to see how many people are thinking about how technology can improve their lives and business. We're really proud of our product and it was a very cool feeling to see "the lightbulb moment" when people saw FieldClock being demo'd. It was also really awesome to hear people say "we've been waiting for something like this". Well, wait no more…; FieldClock is here!

If you saw us at the show and didn't get a chance to talk, check out the FieldClock YouTube channel.

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Helpful Links For Additional Support

Hello and happy harvest season!

We've had a great summer thus far and are looking forward to fall harvest! In an effort to continue educating our FieldClock users and share what we've been up to the last few months, here are a couple of links that showcase the nuts and bolts of our system. Please find us on Facebook and subscribe to our YouTube channel for up-to-date tips, tricks, and how-to videos.

If you have any questions, call us at any time!

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New Improvements/Sales Introduction

Hello my name is Alex Garcia, Director of Sales at FieldClock. Thank you for taking the time to read these news alerts; we value staying in contact with our customers. Since Josh's last post, we realized it was time to share some new information. We hope you find the following news helpful and progressive. With the farming industry being as complex as it is, our goal is to simplify processes, increase communication and hold people accountable. Our platform impacts and improves what we call the 3 P's: People, Product and Process. It evaluates the people working in your organization; both on the payroll side and in the field. It will help maintain the integrity of your product by showing you what's going on in your ranches in real time. It brings more structure to your process, which creates a stronger sense of accountability within your organization. If you would like more details on our goals and how we make them realities, please feel free to call at any time at (949) 230-9450. Now that you have a bit of an idea of who we are and what we strive to be every day, we want to share the latest enhancements made to the app and admin sides of FieldClock. One of the things that makes us unique is being able to take ideas and concepts from our clients and build them into our platform. On the Mobile App Added a new role called "Roamer":This will allow an employee to clock themselves in and out of jobs. They will not be able to clock other employees in and out or create jobs that have piece work associated with them. Employees like Irrigators and sprayers will find this new role much more user friendly.

Added support for multiple piece types on the same job:This feature was requested by a few of our clients that pick cherries into buckets and also pay their pickers to sort their own picking into a small "tote". When you select multiple pieces to keep track of, you're now able to toggle back and forth from each piece type.On the Admin Site (website) we made a couple major enhancements: Added support for multiple piece types on the same job:You're now able to track multiple pieces on the same job. For example: Pay your picker for a bucket and a tote. Improved job finalization to explicitly call out Minimum-Wage adjustments:Staying in tune with laws and regulations, we wanted to add this feature to help our clients identify who isn't making minimum wage on piece work jobs. Being able to identify situations like this allows our clients to stay compliant with laws and make quick decisions on who they have picking their fruit.

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Welcome to FieldClock’s news feed!

My name’s Josh and I’m the lead developer at FieldClock.  I’d originally planned a happier topic for our first news post, but last week we had a disruption that caused some headaches and I’m going to address that instead.

Many large tech companies publish summaries after serious incidents.  A typical summary describes the timeline of the event and (in varying degrees) the details of the causes and effects.  FieldClock is still in a state of rapid growth but we respect the example that’s been set and we appreciate the trust that our customers have placed in us.  When something goes wrong, you’ll hear about it from us. This news feed won’t just be disclosures.  In fact, we’re working our hardest to make sure that it rarely has any.  The rest of the time we’ll be posting cool and exciting tidbits, like new features that are coming down the pipe.  But we’re either winning or learning, and last week we learned the following… Summary of Temporary Sync Issues The Issue On July 6 at 3:06am, an update went live on our server that introduced a bug.  This particular bug caused some sync data to be potentially ignored when it was pushed from phones in a certain way. To give you some background, the mobile app syncs data slightly differently when you are viewing the Jobs List than when you are viewing a specific Job’s details.  If a user scanned some badges at a job, then “exited” to the Jobs List before the pending data could be sent to the server, some of the data may have been ignored by the server.  Make no mistake, this potential situation (lost data) is the absolute worst-case-scenario to us. Starting on Thursday afternoon, we received a few sporadic reports on that clocked-out workers “weren’t staying clocked-out”, but we were unable to reproduce the issue and all tests were passing so couldn’t determine if there was a real problem out there.  (We often get reports of “my data didn’t sync” when it turns out phones were in no coverage or in airplane mode.) On Friday we had more reports of issues and we tracked down the cause (so we thought) to the sync behavior in the iOS app.  Based on the timing of the issue, it appeared that the problem was simply something that we hadn’t seen in the iOS app until it hit mid-harvest volume.  We rushed an update to Apple and waited for them to approve the update and push it to the app store.  At this point, we had reports from 2 customers that something was “off”, but we didn’t realize how widespread it was.  We tweaked some settings on our server to minimize the potential impact and we didn’t get any new reports. Late on Monday Apple approved our iOS update and we thought we were home-free.  But on Tuesday morning we got more intermittent reports about the same symptoms.  At this point we had received enough information from a variety of sources and we were able to pinpoint with certainty that it was a line of code on the server that had been pushed the previous week.  We wrote new tests, verified the fix, and pushed an update that went live at 3:11pm on July 11. The Aftermath The extent of the potential impact was not immediately visible.  Most users worked entire harvest shifts with all of their data synchronizing properly, while other users had large gaps in their datasets.  We were able to push updates to the server that caused many phones to sync old data, but there were still some accounts that ended up with gaps. If you have any uncertainty about your data from July 6-11, please contact us and we will help you analyze it to see if you were potentially impacted. The Lessons We learned a lot from this incident, and we’re using it to make FieldClock better and more resilient.

  1. We need to communicate better with all of our customers if something might be going haywire.  We should be proactive in letting you know about potential issues, even if they may not impact you.  To solve this, we’re going to take a much more aggressive stance in the future with email notifications and a Status web page where you can keep an eye on things, as well as updates on this news feed. 

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